For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Contract and volume customers not eligible. ![]() Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Items sold by HP.com are not for immediate resale. These terms apply only to products sold by HP.com reseller offers may vary. Correct prices and promotions are validated at the time your order is placed. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Quantity limits may apply to orders, including orders for discounted and promotional items. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Prices, specifications, availability and terms of offers may change without notice. We greatly value your business and appreciate your ongoing patience as we work to get your order to you. We will send updates by email as soon as they are available. You may check your order status via our Track My Order page ( Click Here to log in). Our website reflects current product availability but circumstances are dynamic. Please click “ Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.We are working to meet the current extraordinary customer demand for our products. Hope this helps! Keep me posted for further assistance. Turn on the printer and wait till the warm-up period finishes and the printer is idle.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.While you respond to that, let's try these steps: ![]() ![]() What are the troubleshooting steps you have tried so far?.Did this happen after a recent window or software update?.Chinese you for posting on the HP Support Community.ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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